Return policy

Thank you for shopping with Fashion-basket.com. It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selections, we will gladly accept returns of items that are in new conditions, with original tags attached.
Return items must not be washed, worn or altered. All returns will be credited to the original form of payment unless otherwise specified. Your account will be credited for the original amount that was paid for the merchandise, less shipping fees, upon processing of the returned item(s). The credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.

Full-Price Merchandise:

The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 30 days of the ship date on your invoice and accompanied by the original invoice and provided that the price is not discounted at the moment the return is made. The current selling price will be credited if returned after 30 days and accompanied by the original invoice. Merchandise that is older than 30 days from the original ship date cannot be accepted.
 

Sale-Price Merchandise:

The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 15 days of the ship date on your invoice and accompanied by the original invoice. After 15 days, sale product is not eligible for return or credit. Items must be in like-new condition and unworn to be accepted as a return.

How to return an item purchased?
Please use the original shipping box and packing materials, if possible. The package should be taken to your postal carrier and mailed to the following address:
SC SIERRA FASHION SRL / RETURNS DEPARTMENT
STR. PARULUI NR 8 B
BUFTEA, JUD. ILFOV
ROMANIA

It would be great if you could fill in the return form, letting us know the reason for your return and helping us improve our service to you
When paying for return postage yourself, we suggest you insure the package via carrier, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.

 CHANGES TO ORDERS

Because your order is processed as quickly as possible, there is a limited period of time before your order is fully processed that you will be able to cancel your order. Please call us at … to check if your order can be modified.

Your satisfaction is very important to us. If you have any questions, please call us at or e-mail us at contact@fashion-basket.com

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